Shipping policy
Shipping Policy – Fourth House
At Fourth House, we aim to deliver your products with care, efficiency, and transparency.
Processing Times
All orders are processed within 1–2 working days. Orders placed on weekends or bank holidays will be processed the next working day.
Shipping Methods & Delivery Times
We currently ship within the United Kingdom.
-
Standard Shipping (Royal Mail / Courier): 2–4 working days
-
Express Shipping (where available): 1–2 working days
Delivery times are estimates and may vary during peak periods.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected delivery method.
We may offer free shipping promotions from time to time, which will be clearly stated on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery Issues
Please ensure your shipping details are correct at checkout. Fourth House is not responsible for delays or losses due to incorrect address information.
If your order has not arrived within the expected timeframe, please contact us at hello@fourthhouse.uk and we will assist in resolving the issue.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with your order number and photos (if applicable), and we will resolve this as quickly as possible.
Local Pickup (if applicable)
We may offer in-store pickup from our East London location. You will be notified when your order is ready for collection.